24x7 Network Operations Center (NOC)
Web Werks understands that support is a critical offering needed to ensure success in today's networked environment. Our Network Operations Center is manned 24 hours a day, 7 days a week and comprises of support staff, call analysts and senior technical staff. Our dedicated team monitors all critical parameters related to the performance of the network and the servers being hosted.
The Web Werks Network Operations Center is equipped with the industry leading monitoring systems & network management modules. Escalation procedures and call handling processes are clearly defined for quick responses.
Each service offering of Web Werks has standard communication mechanisms defined between Web Werks and the customer. The information required by the customer can be obtained at specific URLs that Web Werks will configure for each client. Information generated at the URL could range from bandwidth graphs to server processes. We believe in customizing reporting procedures in accordance with your specific requirements to better serve our customers